Refund policy

We want every PlumoToys order to bring a smile. If something isn't right, here's how returns work.

Return window

You can return an item within 10 days of receiving it.

Conditions

• The item must be unused and in its original packaging, with all parts, accessories and tags included.
• Slime and dough products cannot be returned, unless the packaging was already damaged when it arrived.
• Gift wrapping is not refundable.

Return shipping

• For orders below AED 200, the return shipping cost is paid by the customer.
• For orders of AED 200 and above, we cover the return shipping.
• If an item arrives damaged, faulty or is not what you ordered, we cover the return shipping on any order.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or is not what you ordered, please contact us within 10 days of delivery with your order number and a photo. We will replace the item or refund you.

How to start a return

Email contact@plumotoys.com with your order number and the reason for the return. We'll reply with return instructions. Items sent back without contacting us first may not be accepted.

Refunds

Once we receive and check the returned item, we'll let you know if the refund is approved. Approved refunds are made to your original payment method. Your bank or card provider may take several business days to show the refund.

Orders placed on Amazon or Noon

If you bought a PlumoToys product on Amazon.ae or Noon, the return is handled through that marketplace under its own return policy.